01 - Indlela Yokugcina Abaxhasi Bakho Ukushiya Kanye Baye Benike
Ndenelungelo lokuva uSargeant uthetha iminyaka embalwa edlulileyo. Wayegubungela ubugcisa kunye nesayensi malunga nendlela yokugcina abaxhasi, abanelisekileyo nokubuyela emva konyaka. Izihloko zaqhuma i-gamut ukusuka kubanikeli bexabiso lokuphila kwindleko kunye nokuthembeka.
Imigaqo kaSargeant yokugcina abaxhasi ibonisa isisombululo esiphezulu kwingxaki yeCube yeRubik yokungenzi inzuzo: njani ukugcina abaxhasi bebuya emva kokudala isipho sokuqala.
Nangona i-bushels zeencwadi, amanqaku kunye nezifundo malunga nokugcinwa kwabanikeli abaye bahluma kwiminyaka yamuva nje, ukuqonda kweSargeant kusenokuba yiyona nto yokuqala yokungenzi inzuzo ukuphazamiseka malunga nendlela yokuguqula abaxhasi bexesha elilodwa kwiindawo ezizinikeleyo, ezinikezela ixesha elide.
Okokuqala Okokuqala: Kutheni Abaxhasi Bashiya?
Ukugcinwa kuyinkathazo enkulu kwiingenzi-nzuzo. Uninzi lwababanikeli bahamba emva kwesipho sabo sokuqala-ukuya kuma-50 ekhulwini ngonyaka wokuqala.
Nangona kunjalo, ngokubhekiselele kuphando likaSargeant, ukuphucula amaxabiso e-attrition ngeepesenti ezili-10 kuphela kunokuphucula ixabiso lokuphila kweso sinikelo sabanikeli ukuya kuma-200 ekhulwini.
Nangona abaxhasi kunye nabathengi bengabonakali ngokufanayo, uphando olusuka kwicandelo loshishino luhlala lubaluleke kakhulu. Abathengi bashiya ezi zizathu:
- Ukufa - 1 ipesenti
- Ukufuduswa - iipesenti ezi-3
- Ukubonwa ngumncintiswano - ama-5 ekhulwini
- Intengo ephantsi kwenye indawo - iipesenti ezili-9
- Ukungabonakali kokuphatha isikhalazo - i-14 ekhulwini
- Ukungabi nokulandelwa kweshishini - iipesenti ezingama-68
Nangona ezi manani zingenakudluliselwa ngokupheleleyo kubaxhasi, ziyamangalisa.
Ngokomzekelo, siyazi ukuba abaxhasi bavame ukukhankanya ngezi zizathu zezizathu zokuba bengabanikeli ngento ethile:
- Awusakwazi ukufumana nayiphi na iminikelo
- Akukho nkumbulo yokunikela ngonaphakade (ngokuqhelekileyo kunokuba ungacinga!)
- Usasondla isizathu, kodwa ngenye indlela
- Ukucinga ukuba isizathu asifunanga umnikelo wabo
- Wanyuswa
- Akuzange ukhunjuzwe ukunika kwakhona
- Iingenzi-nzuzo azange zazise umnikezeli ukuba zisebenzise njani iminikelo
- Iintetho zonxibelelwano ezingenzi nzuzo zazingalunganga okanye zingenanto
- Ingenzi-nzuzo icele imali eninzi
Yintoni ekubetha ngayo uluhlu kukuba zininzi zezi zinto ziphantsi kolawulo lobubele.
02 - Kubaluleke Kangakanani Ukunikezelwa Kwemisebenzi Yabathengi Abaxhasi?
Inkonzo yomthengi kunye nokukwazi ukulungisa isikhalazo ngokukhawuleza kwaye ngokufanelekileyo kuxabiseke ngakumbi kunokuba ininzi engenzi-nzuzo icinga.
Siyazi ukuba yintoni inkonzo enomgangatho wabathengi ibonakala ngathi kwindawo yokuthengisa, kodwa ngokuthe rhoqo ayidlulisele olo lwazi kwindlela esisebenza ngayo nabaxhasi bethu.
Ukungaphumeleli ukuthumela unobumba wabulela ngokukhawuleza, okanye ukusingatha isikhalazo ngokumnandi, kunokubangela abaxhasi abalahlekileyo kunye nomlomo ombi malunga nombutho.
Ukubeka iliso kwinkonzo yabathengi ku funeka. Nangona kubonakala kulula ukuba kusekwe amanqanaba athatywayo kumsebenzi wamakhasimende, iirhafu kufuneka zifike phezulu. Kukho umehluko omkhulu ekuzibopheleleni kwabanikeli phakathi kwabo baxhasi "banelisekile" kwaye abo "banelisekile".
Kwihlabathi lezorhwebo, inkampani ethandekayo yiyo inokulungisa iingxaki ngokukhawuleza. Khawucinge nje ngokungafani phakathi kweCompcast enobuhlungu kunye noThandeka othandekayo . Kuyafana nangenzuzo engenzi-nzuzo. Sinamabali amaninzi amaninzi malunga neenkonzo ezimbi njengento yezoshishino.
Okuthakazelisayo kukuba, umntu onesikhalazo kwaye usisombululo uthembeke ngakumbi kunabo bathengi abangazange bafumane ingxaki kwindawo yokuqala. Ngaphandle kokuba nenkqubo yokulawula izikhalazo zabathengi, nokuba ingaqinisekanga yini, ingahlaziya ukugcina.
03 - Ukuzibophezela kunye neTrust kuzisa abaxhasi
Ithemba lingaba sisitshixo kubaxhasi abaqinisekileyo ukuba babuyele. Ubudlelwane phakathi kwesizathu kunye nomnikeli kufana nokuthandana. Nazi ezinye zezizathu zokuthi umthandi / umnikeli unokushiya:
- U ba tyeshela
- Uxoka kubo
- Awubuyiseli iifowuni okanye uphendule iileta
- Uzenza izithembiso kodwa ungalandeli
- Ukhohlakele
- Uhlala ucela ngaphezulu
- Awuvuki ngexesha
Ziziphi izibonelelo ezifunekayo kubaxhasi ukuzibophezela, kodwa ukuba ukuzinikela kungabonakali okanye kusebenze. Ewe, oko ulandelayo emva kobubele obusebenzayo, kodwa kunokwenzeka ukuhambisa ukubandakanyeka okukhulu ekusebenzeni.
Nakhu okushiwo ngabaxhasi malunga nokuba yini eyenza bazizwe bezinikezele kwizinto okanye inhlangano.
- Ndiyathemba ukuba unokufumana umsebenzi
- Ndibe namava okanye ndiyazi umntu oye wazuza kwiinkonzo zakho
- Ndiyazibandakanya nombutho wakho rhoqo
- Unxibelelana nam ngokuqhelekileyo uze undixelele ibali lakho ngokuqinisekileyo
- Sikholwa kwinjongo enye
- Ndiziva ngathi ndiyazi abantu esibabini sincedisayo
04 - Ukunyamekela Ngethuba Elifanelekileyo Kudala Ukunikezela Ukunyaniseka
Ukuqiniswa kwabaxhasi kubalulekile emva kokuba benze isipho sokuqala. Amanqaku abaxhasi abuye abuye aphinde abuyele. Ulwalamano lwababoneleli , njengabo bahlobo kunye nabathandi, ukwakha ixesha elide.
Abaxhasi abakhetha ukunika rhoqo, njengabaxhasi benyanga , baxabiseke ngokukhethekileyo kwizinto ezincedisayo kodwa badla ngokunyanzeliswa.
Ukugcina abaxhasi abanjalo emva kwesipho sokuqala, Phuma kulezi zihlandlo ezibucayi:
- Emva kokungena ngemvume (incwadi yokubulela, yamkela ipakethi, umnxeba, okanye i-imeyile)
- Emva komnikelo wokuqala wenyanga (enye inombulelo onokubonga, kungekhona nje irhafu)
- Inyanga yesibini neyesithathu (khumbuza umnikeli wesipho sakhe esenza ukuba kwenzeke)
Kubaxhasi abanquma ukunikela namhlanje kuphela, zama ezi zihlandlo ukukhuthaza isipho sesibini:
- Kanye emva kokunikela (unombulelo onomdla)
- Iiveki zokuqala ezine-6 (ingxelo malunga nokuba umnikelo uphumelelani)
- Iinyanga ezi-12 zokuqala (thumela into nganye kwezi ziinyanga)
Indlela osebenzisana ngayo nomnikeli kulezi zihlandlo ezibalulekileyo kubaluleke kunokuba wenze njalo.
Ungathumela ipakethi evumelekileyo, incwadi yokubulela okanye incwadi yeendaba. Ungabiza, i-imeyili, thumela isimemo kwisiganeko, okanye umeme umnikeli ukuba a tyelele. Buza ukuba bavolontile kwindlela encinane, xelela abahlobo babo ngawe, okanye uzalise uphando. Phantse nayiphi na inxaxheba ibalwa.
Inyani kukuba izinto ezininzi ezichaphazela ukugcinwa kwabaxhasi ziphantsi kolawulo lwakho. Thatha ixesha lokulandela kwaye wenze isicwangciso soqhagamshelwano oluqhubekayo.
Ngamanye amaxesha imibutho igxininise ekufumaneni abaxhasi abatsha ukuba bayayihoxisa umsebenzi obaluleke ngakumbi wokukhuthaza abo baxhasi ukuba babuyele kwisipho sesibini nangaphezulu.
Ukugcina umnikeli kubiza kakhulu kunokuba ufumane entsha. Ngoko, phenduka loo mhla wokuqala ube nobuhlobo bothando obude.
Kulabo abafuna ukunyakaza ngokunyanisekileyo kumgcini-mali wokugcina, khangela le ntetho evela ku-Adrian Sargeant kunye nokurekhoda kwe-webinar yakhe yangoku. U-Adrian Sargeant unguMlawuli weZiko loBuqubuzela obuPhezulu kwiYunivesithi yasePlymouth kunye noMphathi oyiNtloko yeSayensi eBloomerang, umniki-software womniki-software.
Fumana okunye malunga nokuzibophezela ngabanikeli, inkonzo yabathengi, kunye nokubonga abaxhasi ngezi zixhobo:
- Ukukhulisa Ububele e-United States (Oktobha 2011) .
- Ukwakha Ukunyaniseka: Isikhokelo seFundraiser sokwandisa ixabiso lokuBomi , uAdrian Sargeant, u-Elaine Jay (uJossey-Bass, 2011)