Umzekelo woNgcaciso lweNkonzo yoMthengi onokuwusebenzisa
Amashishini aphumelelayo ayazi indlela yokwakha ukunyaniseka ngokuseka ubudlelwane nabaxhasi babo , ukuchonga iimfuno zabo kunye neemfuno kunye nokubonelela ngeyona ndlela ephakamileyo yeenkonzo zabathengi .
Iyintoni Impembelelo yoThengi loMThengi?
- Ngokwe-American Express Survey ka-2011, i-78% yabathengi abazange baqhubeke nokuthenga ngenxa yokungabikho kwamakhasimende ahluphekileyo .
- Kuthatha amava angama-12 amava asebenzela ngamakhasimende ukuba enze enye yezinto ezimbi (Parature).
- Emva kobuhlwempu bamava, ama-89% wabathengi abanganelisekanga bathenga ukuthenga kwabo ngokuzayo kumqhubi (Harris Interactive).
- Amashishini ase-US alahlekelwa iiligidi ezingama-83 zamawaka ezigidi ngonyaka ngenxa yeenkonzo ezingabalulekanga zabathengi (iGenesys, iNewVoice Media).
- Abathengi banokuphindwa kabili ukuthetha nabangani kunye nosapho malunga namava abasebenzisana nabampofu kunokuba baxoxisane ngezinto ezilungileyo (i- American Express ).
Ingxelo Yomthengi Kubalulekile
Enye indlela yokufumana ingxelo rhoqo malunga nokwaneliseka kwamakhasimende kwishishini lakho kukusebenzisa iimvavanyo zabaxhasi.
Uphando lunokukunika umlinganiselo ofanelekileyo wokwaneliseka kwabathengi (okanye ukunganeliseki) ngeemveliso zoshishino okanye iinkonzo.
Iziphumo zophando ziyakwazi ukubona iindlela onokuphucula ngayo amava kumakhasimende . Ingakwazi ukukhomba iinkalo ezifuna ukuphuculwa (njengabasebenzi bokusebenzisana nabathengi ), okanye iindlela onokukwazi ukuhlangabezana nazo iimfuno zabathengi zongeza iimveliso okanye iinkonzo ezongezelelweyo.
Kukho iintlobo zezixhobo zesoftware ezifumanekayo zokulawulwa kobudlelwane bamakhasimende (i-CRM) (jonga Yintoni ozakujonga kwi-CRM System yeBhizinisi elincinci kunye nama- 5 angabizi kwi-CRM Solutions kwi-Amashishini amancinci ).
Uhlolo lomthengi alufanele lubize. Ukongeza uphando kwiwebhusayithi yakho okanye kwiphepha le-Facebook yinkampani yinkqubo elula, engabizi. Uphando lunokuthi lube ngefowuni, i-imeyile okanye iqokelelwe kwiifomthi zephepha kwindawo yakho yezoshishino.
Uphando lwabaSebenzi beeNkonzo zabathengi
Uninzi lwabantu alukhathaleli ukuzalisa uphando lwabathengi, ukwenzela ukuba inkqubo yophando ibe yintlungu engenakwenzeka kunokuphucula amathuba okuba umthengi uya kuthatha ixesha lokugqiba enye:
- Gcina uvavanyo lufutshane kwaye lulula
- Buza kuphela oko kufuneka ukukwazi
- Ukukhuthaza izibonelelo zokuzalisa uphando, njengezaphulelo ezizayo okanye umvuzo
Amashishini abasebenzisa uphando olwanelisayo ngokuqhelekileyo abonwa ngabathengi - ngakumbi ukuba uthatha ixesha lokuphendula kwabo bavakalisa ukunganeliseki.
Isampula seNkonzo yeeNkonzo zabathengi
Le ngcaciso yemibuzo yoluphando lwabathengi yenzelwe ukubonelela ngentshukumo yomsebenzi phakathi kwabasebenzi bezeshishini kunye nabaxumi bakho.
Umzekelo wovavanyo lomsebenzi wabathengi onokuwusebenzisa ukufumana impendulo malunga nokusebenzisana kwamasevisi abathengi ubuso nobuso, ulungelelanise neemfuno zakho ngokungeza eminye imibuzo ecacileyo kwinkampani yakho njengoko kuyimfuneko.
Survey Service Survey
Umthengi othandekayo,
Injongo yethu kukubonelela abathengi bethu ngenkonzo enhle kakhulu. Nceda uthathe imizuzu embalwa ukugqiba le mibuzo yemibuzo yamakhasimende alandelayo. Amazwana akho aya kusenza sibone indlela esenza ngayo ngokubanzi kunye nokufumanisa indlela esinokuphucula ngayo.
| Efanelekileyo | Kulungile | Umyinge | Efanelekileyo | Ngamahlwempu | |
| Abasebenzi bafumaneka ngexesha elifanelekileyo. | |||||
| Abasebenzi bakubingelela kwaye bacela ukukunceda. | |||||
| Abasebenzi babenomdla kwaye banemihlali. | |||||
| Abasebenzi baphendule imibuzo yakho. | |||||
| Abasebenzi babonise ulwazi ngemveliso okanye iinkonzo. | |||||
| Abasebenzi banikeza iingcebiso ezifanelekileyo. | |||||
| Abasebenzi babenentlonelo kulo lonke. | |||||
| Ngokubanzi, ungayilinganisa njani inkonzo yethu yabathengi? | |||||
| Imibuzo evuliwe | |||||
| Yintoni oyithandayo ngokubhekiselele kwinkonzo yethu yabathengi? | |||||
| Sinokuphucula njani inkonzo yethu yabathengi? | |||||
| Ingaba kukho umntu oza kuthanda ukumncoma? | |||||
| Igama: | Isizathu: | ||||
| Siyabonga ngokuthatha ixesha lokugqiba uphando lweenkonzo zabathengi. | |||||
Uphando olulandelayo luya kubaluleka
Iimpendulo ezingapheliyo zophando kufuneka ziqwalaselwe ngokukhawuleza. Amathuba akho okugcina umthengi onyanyekanga aphezulu kakhulu xa usabela ngokukhawuleza kwiinkxalabo zabo. Qhubeka ukhumbule ukuba abanye abathengi ngabanye banokuba neengxaki zokushiya ingxelo engalunganga kwaye abayizinelisekanga kungakhathaliseki ukuba usabela njani, yayazi ukuba uza kuqhuba nini. Kubaluleke ngakumbi ukuchonga izikhalazo eziqhelekileyo kunye nokujongana nemiba engqinelanayo ngokufanelekileyo.
Ukuba kunokwenzeka, qha ga mshelana nabaphenduli abachasileyo kwaye nixoxe ngeempendulo zolu vavanyo. Mamela ngokucophelela, uxolise njengoko kufuneka kwaye wamukele naluphi na ukugxeka ngaphandle kokuzikhusela okanye ukuthukuthela. Tshela abaphenduliweyo ukuba uya kusebenza ukujongana nemiba kwaye uya kudibanisa kwakhona ngosuku oluthile ukuze ubone ukuba utshintsho luhlangabezane nokulindela kwabo. Ukuphendula izikhalazo zamakhasimende kubonisa ukuba unomdla ngeengxaki zabo kwaye ufuna ukugcina ishishini labo.
Bona kwakho:
8 Imigaqo Yobulungiseleli beNkonzo yabathengi
Iindlela ezili-10 eziphezulu zokuLahla abathengi
Indlela yoba yiNgcali