Iingqinisiso ze-CRM System
Inkqubo ye-CRM ithembisa inkqubo ehleliweyo, ehambelana nokuguqula ukukhokelela ekuthengiseni, inkqubo ebizwa ngokubanzi njengokwakha ubudlelwane bamakhasimende. Ngoko iinkqubo ze-CRM zinokubaluleka ngokukhethekileyo kumashishini amancinci, abanike umgca wokukhuphisana kwamashishini asebenza kwi-CRM ngendlela engacwangciswanga okanye ngokugqithiseleyo.
Isofthiwe esihle se-CRM okanye inkqubo ye-CRM ye-intanethi ivumela ukuba ishishini elincinci lilandele uluhlu lwayo oluphambili, ukuthengiswa kwepayipi, ukulandelwa kweevenkile, kunye nokubikezela ngokuthengisa . Ikunika izixhobo ozidingayo ukubonelela uhlobo lwe CRM oluthandayo abathengi bakho kwaye luphucula umgca wakho ophantsi. Nayi imigaqo endiyisebenzisayo ukuqinisekisa ukuba inkqubo ye-CRM okanye "ayikho into" ilungileyo kumashishini amancinci.
Inkqubo ye-CRM yeZimfuno zeShishini ezincinane
- Yiba ngaphezu komphathi wonxibelelwano. Abaphathi bezonxibelelwano baninzi kwizinto abazenzayo, kodwa inkqubo ye-CRM kufuneka ihambe ngaphezu kwedata yolwazi lwabafowunelwa kwaye inike iinkqubo zokuphuhlisa ubudlelwane bamakhasimende, ukuvala amadili, ukubikezelwa kweentengiso njl.
- I-imeyile yokuphatha . I-imeyile ibaluleke kakhulu ekusebenzeni / ukulandela izikhokelo kunye nokucoca nokunamathisela ulwazi kumphathi woqhagamshelwano kwiprogram ye-imeyli iguga ngokukhawuleza ngokukhawuleza.
- Ukungenisa ngokulula nokuthumela idatha. Oku kubaluleke kakhulu kwisigaba sokuqala (ngubani ofuna ukufaka kwakhona umnatha woqhagamshelwano?) Kodwa kuyadingeka. Kwimashishini amancinci, idatha ihlala isasazeka.
- Hlanganiswe nokuthengisa. Kancinci, ndifuna ukukwazi ukulawula iimkhankaso zokuthengisa.
- Vumela ukwabelana lula kwedatha phakathi kwabasebenzi okanye amandla okuthengisa. Ndiyathanda kakhulu iiprogram ze-CRM ezineenkcukacha zolawulo kunye / okanye isiseko senkcazelo yolwazi esakhiweyo kuzo kuba ngamava am, ukuba akukho luququzelelo, kwindlela yakho yobuso ukulungiselela amaxwebhu ngokubhekiseleleka, akufumani zenziwe.
- Yiba neenkcukacha zokunika ingxelo. Awufuni nje ukurekhoda idatha, ufuna ukukwazi ukwenza izinto nayo. Kwaye ufuna izixhobo eziza kunika ingqiqo malunga nedatha oyiqokeleyo.
- Iisombululo ze-CRM kwi-Intanethi kufuneka kwakhona zibe nefayile egcinayo. I-CRM yintlobo yento ekhula ngokucacileyo njengamaxesha amashishini amancinci kunye neendawo zokugcina umkhondo wexesha elidlulileyo kunye nabaxhasi bamanje kunye / okanye abathengi kubalulekile.
- Ukudibana nenani lentengo. Ihlabathi lizele izisombululo ze-CRM ezenza konke oku ngasentla nangaphezulu. Kodwa ezininzi zazo zinamathegi exabiso elikhulu loshishino. Ngoko itekethi yentengo ecacileyo ukusuka kwinkalo encinci yoshishino yinto enye kufuneka ibe nayo.
Kuyinto Enhle Ukuba inkqubo ye-CRM yoRhwebo oluNcinci luye
- Ukukwazi ukuvumelanisa idatha kunye ne-MS Outlook kunye ne-Ofisi njengamashishini amaninzi amaninzi asele asebenzisa le software eyaziwayo.
- Olunye uhlobo lweenkonzo zamakhasimende / uncedo lwedesksi yomnxeba onika ibhizinisi lakho indlela efanelekileyo yokurekhoda ukusebenzisana kwamakhasimende njengezikhalazo zabathengi nezigqibo.
- Ukudibanisa ne- inventory Managemen t. Ukuba iqela lakho elincinci linomsebenzi, kuyilungele ukukwazi ukuqhuba izicaphulo zakho zokuthengisa, i-oda zokuthengisa, abathengisi njl. Ngeenkqubo zakho ze-CRM kunokuba usebenzise inkqubo ekhethekileyo yale nto.
- Ukukwazi ukuvumela intsebenziswano nabanye abangabalulekanga kwinkqubo yokuthengisa, njengabaqabane okanye abathengi.
Amashishini amancinci aneemfuneko ezizodwa ze-CRM
Amashishini amakhulu kunye namashishini amancinci asebenza kwizikali ezahlukileyo kwaye ngoko ke zifuna iimfuno ezahlukeneyo xa kuziwa kwinkqubo ye-CRM. Ngokuqhelekileyo, amashishini amancinci anesidingo esiphezulu se-CRM okanye isisombululo se-CRM esinezibonelelo ezininzi abanakho ubuchule be-IT kubasebenzi kwaye abanqweneli okanye abanakho ukuhlawula ukufakwa kunye noqeqesho olufunekayo ukuphumeza i-CRM kwindlu. inkqubo. Ndiyathemba, inkqubo ye-CRM nkqubo echazwe apha iya kwenza kube lula ukuyifumana.