Ukuba kuyinyaniso ukuba amava omthengi angachazwa ngale ndlela elula, ngoko umbuzo olandelayo onomdla wabantu abanomdla kwi-industry ye-US yokuthengisa iza kuba yiziphi iinkampani ezithengisa ngokufanelekileyo kwaye zigqithise ngakumbi ekunikezeni abathengi ngamava asebenzayo ahlaziyileyo kunye nama-glitch-free, amava okufikelela okulula, kunye namava enza impembelelo yemoya?
Ingxelo yonyaka weTime Customer Experience idalwe ukubonakalisa kanye loo nto - iikhampani ezinkulu ze-US zokuthengisa eziye zanikeza amava amaninzi kakhulu kwaye awona mathuba kakhulu kumthengi kunyaka owedlule, njengoko lilinganisiwe kwaye libikwe ngabaxhasi ngokwabo. Abathengi bahlolisiswa kwaye babuzwa imibuzo emithathu malunga nokusebenzisana kwabo kwangoko kunye nenkampani ukucacisa izimvo zabaxhasi ngemisebenzi yenkampani nganye ("ehlulekile ngokupheleleyo" ukuba "iphumelele ngokupheleleyo"), ukufikeleleka (ukusuka "kunzima kakhulu" kuya "kulula kakhulu"), kunye neempembelelo zemoya (ukusuka "ukuthukuthela" ukuya "kukunandipha"). Iingcamango zomntu ngamnye zilinganiselwe, kwaye umgangatho wabafundi abafumene isithuba senziwa ngokusekelwe kumanqaku athengiweyo abathengi.
Kungakhathaliseki ukuba akukho ukusebenza, ukufikeleleka, kunye nempembelelo yemoya yimiba emithathu kuphela yamava athengisa ukuba abathengi bakhathalele ngenye ingxoxo enye inqaku. Abacebisi benzululwazi baseTemkin bakholelwa ukuba oko kulula.
Mhlawumbi zichanekile, kodwa ngo-2015 kukho ukuba kukho iinkampani ezininzi zokuthengisa ezingavumelaniyo.
Ingaba amava kumthengi kwiTaco Bell kunye ne-Sonic Drive-Ngcono kunamava athengwa ngabathengi be-Starbucks ? Ngaba i-Walgreens i-nail polish kunye nekhwehlela ye-syrup abathengi banamava angcono kumakhasimende kunokuba abathengi abathembekileyo be-Costco abathengele ukuhlawula imali yonyaka ukuze banelungelo lokuhamba kwindlu engaphambili ye-Costco?
Ingaba ngabafundi abaqhelekileyo abakwi-7-Eleven egcinwe ngaphezulu kokuphindwe kabini njengento efanelekileyo kumthengi ekhutshwa ngabachwephesha bokuphucula ekhaya ekhaya kwiSebe lasekhaya ?
Ngokutsho kwenkcazelo yeComputer Customer and definition methodology, impendulo ithi "Ewe." Ngokwamathuba amakhasimende bam, impendulo ithi "Akukho ndlela," "Awuze," kwaye "Ungavumi."
Oku kulandelayo uluhlu lweenkampani ezithengiswayo ezibalwe ngabathengi ngamava kumakhasimende kwi-2015 Temkin. Olu luhlu luhlelwe ngokubhekiselele kumava kumakhasimende athatyathwa nganye nkampani xa kuthelekiswa nazo zonke iinkampani kuwo onke amashishini. Inombolo kwikholam yangasese yinkalo yokulinganisa, ngokusekelwe kwiingqinisiso zokuhlola. (Ngamanye amaxesha iinombolo zendawo zikwabelwana xa iinkampani zifumana ukulinganisa okulinganayo kumakhasimende.)
Cofa kwiikhonkco ezingezantsi ukuze uthole ulwazi olungakumbi malunga nenkampani nganye. Qaphela kwakhona umnyaka weeminyaka emihlanu Ukuthelekiswa kweeNgcaciso zeZibonelelo zabathengi 2015-2011 >>
2015 Iindaba eziPhambili zeMveliso zabaThengi beZithengiso eziMbi kakhulu - Izabelo zabathengi kwiNgxelo yoPhando lwe-Temkin
1 Publix
2 Aldi
3 HEB
4 Amazon.com
4 PetSmart
4 I-fow-A-A
4 Umthengisi uJoe
8 Hannaford
8 Papa Papa
8 iWalgreens
13 I-Queen Queen
13 I-Panera Isonka
13 ephantsi
13 Sonic Drive-In
I-Bed Bed & Beyond
19 Costco
19 uLowe
22 Ngaphambi Kwezandla Zemoto
22 Dunkin Donuts
22 Ukutya Inkunzi
22 iKroger
22 O'Reilly Auto Parts
22 Pizza Hut
22 uPapa
22 ShopRite
22 iTaco Bell
22 Ukutya okupheleleyo
31 Dollar Jikelele
33 Albertsons
33 BJ's Wholesale Club
33 I-Chipotle yaseMexican Grill
33 Dollar Tree
33 Rite Aid
33 Starbucks
33 Wendy
41 Ace Hardware
41 Arby's
41 Jonga
41 Barnes & Noble
41 CVS
41 I-Eagle enkulu
41 Iqela leSam
41 Yeka & Yithenga
41 Wegmans
52 Kesari Kesare
60 Domino
60 Panda Express
60 KFC
76 Burger King
89 iiHomee
89 McDonald's
100 7-elishumi elinanye
128 Jack kwiBhokisi
128 Virgin Mobile
151 T-Ifowuni
187 Verizon
233 I-Depot yaseKhaya
245 Sprint
253 AT & T
253 Chrysler
261 Audi
Iimviwo eziMbi kakhulu kubaThengi:
Ziziphi iintambo zokuthengisa ezibonelela ngamava angcono kumakhasimende abo? Abantu abafanelekileyo kakhulu ukuphendula loo mbuzo ngabathengi ngokwabo, abawenzayo ngonyaka ngamnye kwiphando lolwazi lomthengi oluqhutywe ngophando lweqela laseTimkin kunye neenkampani zokubonisana. Phakathi konyaka ka-2015 no-2011, abathengi baye balinganisa kwaye babeka iintambo zeentengiso ezifana ne-Aldi, i- Amazon , i-Sam, i-Publix, kunye ne-HEB njengamava amaninzi eminyaka. Ngelo xesha, abathengi baye babeka iinkampani ezinokuthengisa njengeDell , AT & T, i-Ford, kunye neRadioShack njengamava amaninzi eminyaka.
Ngokuqhathanisa ama-rankings ama-rankings ukusuka ngo-2011, ngo-2012, ngo-2013, ngo-2014, nangomhla ka-2015, kunokwenzeka ukubona iimpawu zabathengisi ngabanye njengoko kubonwa ngabaxhasi abakhonza. Oku kulandelelwano lwamanani abathengi baminyaka emininzi kuwo onke amathanga athengiswayo afakwe kwingxelo yonyaka ka-Temkin ukususela ngo-2011 ukuya ku-2015.
Amanani ukuya ngakwesokudla kwemihla yimibolo yokubeka i-nganye nkampani yokuthengisa eyanikezelwa ngokubhekisele kwiziphumo zempembelelo, ukusebenza kunye nokufikeleleka kwabakhweli babo, xa kuthelekiswa nazo zonke iinkampani ezivela kuwo onke amashishini. Inombolo ephantsi yokubala ibonisa iinkampani ezithengisayo kunye namava angcono kumakhasimende. Amanani aphezulu aphezulu achaza iinkampani abathengi abazithengayo ukuba banikele amava amaninzi kakhulu kumakhasimende.
Ukuqhathaniswa kweMinyaka emibini yeeMvavanyo zabaPhengi kunye neeBakala zeMigangatho yeNtengiso yezona ndawo eziPhambili kwaye eziPhezulu kakhulu-2015, 2014, 2013, 2012, 2011:
2015 - 100
2014 - 83
2013 - 78
2012 - N / A
2011 - N / A
Ace Hardware
2015 - 41
2014 - 22
2013 - 7
2012 - N / A
2011 - N / A
2015 - 22
2014 - 49
2013 - 72
2012 - N / A
2011 - N / A
Albertsons
2015 - 33
2014 - 15
2013 - 29
2012 - 35
2011 - N / A
Aldi
2015 - 2
2014 - 5
2013 - 3
2012 - 3
2011 - N / A
2015 - 4
2014 - 15
2013 - 5
2012 - 10
2011 - 1
Apple Stores
2015 - N / A
2014 - 119
2013 - 150
2012 - 89
2011 - 79
2015 - 41
2014 - 33
2013 - 13
2012 - 18
2011 - N / A
2015 - 253
2014 - 49
2013 - 203
2012 - 163
2011 - 100
Audi
2015 - 261
2015 - 41
2014 - 40
2013 - 29
2012 - N / A
2011 - N / A
2015 - 41
2014 - 33
2013 - 53
2012 - 85
2011 - 25
2015 - 19
2014 - N / A
2013 - 36
2012 - N / A
2011 - N / A
Ukuthenga okugqwesileyo
2015 - N / A
2014 - 70
2013 - 107
2012 - 75
2011 - 41
I-BJ's Wholesale Club
2015 - 33
2014 - 22
2013 - 20
2012 - 18
2011 - 6
2012 - Inkampani yahlaselwa
2011 - 34
i-BMW
2015 - N / A
2014 - N / A
2013 - 166
2012 - 75
2011 - N / A
Burger King
2015 - 76
2014 - 15
2013 - 45
2012 - 57
2011 - N / A
Chevrolet
2014 - N / A
2013 - 123
2012 - 57
2011 - N / A
Ifayili-A
2015 - 4
2014 - 3
2013 - 3
2012 - 3
2011 - N / A
I-Chipotle yaseMexico
2015 - 33
Chrysler
2015 - 253
2014 - N / A
2013 - 166
2012 - 163
2011 - N / A
Costco
2015 - 19
2014 - 22
2013 - 13
2012 - 45
2011 - 3
CVS
2015 - 41
2014 - N96
2013 - 53
2012 - 27
2011 - 14
UMlokazi wezoLwandle
2015 - 13
2014 - 8
2013 - 20
2012 - 35
2011 - N / A
Dell
2015 - N / A
2014 - N / A
2013 - 166
2012 - 176
2011 - 110
Dodge
2014 - N / A
2013 - 166
2012 - 171
2011 - N / A
IDolaire Jikelele
2015 - 31
2014 - 96
2013 - 45
2012 - N / A
2011 - N / A
Umthi weDola
2015 - 33
2014 - 29
2013 - 20
2012 - N / A
2011 - N / A
Domino
2015 - 60
2014 - N / A
2013 - 36
2012 - 67
2011 - N / A
Dunkin 'Donuts
2015 - 22
2014 - 40
2013 - 7
2012 - 23
2011 - N / A
eBay
2015 - N / A
2014 - 96
2013 - 78
2012 - 89
2011 - 31
Dollar yentsapho
2014 - 49
2013 - 36
2012 - N / A
2011 - N / A
Ukutya Inkunzi
2015 - 22
2014 - 5
2013 - 45
2012 - 23
2011 - N / A
Locker
2015 - N / A
2014 - 174
Ford
2014 - N / A
2013 - 115
2012 - 134
2011 - N / A
GameStop
2015 - N / A
2014 - 131
2013 - 78
2012 - N / A
2011 - N / A
Gap
2015 - N / A
2014 - 144
2013 - 107
2012 - N / A
2011 - 56
Eagle enkulu
2015 - 41
2014 - N / A
2013 - 29
2012 - 27
2011 - N / A
Hannaford
2015 - 8
IiHoldees
2014 - 40
2013 - 53
2012 - N / A
2011 - N / A
HEB
2015 - 3
2014 - 1
2013 - 7
2012 - 3
2011 - N / A
IiHoldees
2015 - 89
2014 - 40
2013 - 53
2012 - 102
2011 - N / A
KwiSebe lasekhaya
2015 - 233
2014 - 33
2013 - 29
2012 - 27
2011 - 19
Honda
2014 - N / A
2013 - 115
2012 - 117
2011 - N / A
Hy-Vee
2014 - 33
2013 - 13
2012 - 18
2011 - N / A
Hyundai
2014 - N / A
2013 - N / A
2012 - 163
2011 - N / A
Jack kwiBhokisi
2015 - 128
2014 - 40
2013 - 20
2012 - 62
2011 - N / A
JCPenney
2014 - 77
2013 - 100
2012 - 27
2011 - 11
KFC
2015 - 60
2014 - 40
2013 - 107
2012 - 52
2011 - N / A
Kia
2014 - N / A
2013 - N / A
2012 - 178
2011 - N / A
Kmart
2015 - N / A
2014 - 119
2013 - 72
2012 - 75
2011 - 38
Kohl
2015 - N / A
2014 - 96
2013 - 64
2012 - 57
2011 - 2
Kroger
2015 - 22
2014 - 8
2013 - 20
2012 - 10
2011 - N / A
Ka Kesare
2015 - 52
2014 - 15
2013 - 7
2012 - 27
2011 - N / A
Lowe
2015 - 19
2014 - 29
2013 - 72
2012 - 18
2011 - 4
Macy
2015 - N / A
2014 - 109
2013 - 72
2012 - 62
2011 - 18
Marshalls
2014 - N / A
2013 - 89
2012 - N / A
2011 - N / A
McDonalds
2015 - 89
2014 - 49
2013 - 78
2012 - 52
2011 - N / A
Nissan
2014 - N / A
2013 - 182
2012 - 163
2011 - N / A
Nordstrom
2014 - 59
2013 - 13
2012 - N / A
2011 - N / A
ISebe leSebe
2014 - N83
2013 - 36
2012 - 102
2011 - 31
OfficeMax
2014 - 77
2013 - 64
2012 - N / A
2011 - 29
Old Navy
2014 - 77
2013 - 53
2012 - 52
2011 - 8
O'Reilly Auto Parts
2015 - 22
2014 - 59
2013 - 53
2012 - N / A
2011 - N / A
Panda Express
2015 - 60
I-Panera Isonka
2015 - 13
Papa John
2015 - 8
PetSmart
2015 - 4
2014 - 22
2013 - 20
2012 - N / A
2011 - N / A
Piggly Wiggly
2014 - 8
2013 - 45
2012 - 67
2011 - N / A
Pizza Hut
2015 - 22
2014 - 22
2013 - 36
2012 - 14
2011 - N / A
KaPapa
2015 - 22
Publix
2015 - 1
2014 - 3
2013 - 1
2012 - 2
2011 - N / A
QVC
2014 - 49
2013 - 36
2012 - N / A
2011 - N / A
Quiznos
2014 - 49
2013 - 45
2012 - N / A
2011 - N / A
RadioShack
2015 - N / A
2014 - 196
2013 - 191
2012 - 151
2011 - 98
Rite Aid
2015 - 33
2014 - 49
2013 - 45
2012 - 35
2011 - 10
Ross
2014 - 83
2013 - 107
2012 - N / A
2011 - N / A
Safeway
2014 - N / A
2013 - 29
2012 - 27
2011 - N / A
Club Sam
2015 - 41
2014 - 8
2013 - 5
2012 - 1
2011 - 4
Gcina-a-Lot
2014 - 29
2013 - 5
2012 - 35
2011 - N / A
Sears
2015 - N / A
2014 - 119
2013 - 53
2012 - 75
2011 - 24
ShopRite
2015 - 22
2014 - 33
2013 - 13
2012 - 10
2011 - N / A
I-Sonic Drive-In
2015 - 13
2014 - 5
2013 - 7
2012 - 10
2011 - N / A
Sprint
2015 - 245
2014 - N / A
2013 - N / A
2012 - 129
2011 - N / A
Isitapu
2014 - 83
2013 - 36
2012 - 45
2011 - 27
Starbucks
2015 - 33
2014 - 8
2013 - 20
2012 - 3
2011 - N / A
Yeka & Ukuthenga
2015 - 41
2014 - 40
2013 - 64
2012 - N / A
2011 - N / A
Indlela engaphantsi
2015 - 13
2014 - 15
2013 - 13
2012 - 3
2011 - N / A
T-Mobile
2015 - 151
2014 - N / A
2013 - 203
2012 - 171x
2011 - 114
ITaco Bell
2015 - 22
2014 - 33
2013 - 72
2012 - 23
2011 - N / A
Ithagethi
2014 - 77
2013 - 36
2012 - 14
2011 - 9
TJ Maxx
2014 - 70
2013 - 107
2012 - N / A
2011 - N / A
IToyota
2014 - N / A
2013 - 78
2012 - 75
2011 - N / A
R Toys R Us
2015 - N / A
2014 - 109
2013 - 64
2012 - 52
2011 - 45
2015 - 4
2014 - 2
2013 - 2
2012 - N / A
2011 - N / A
Xabiso lo kwenene
2014 - 40
2013 - 64
2012 - N / A
2011 - N / A
Verizon Wireless
2015 - 187
2014 - N / A
2013 - 222
2012 - 124
2011 - N / A
Intombi yeselula
2015 - 128
2014 - N / A
2013 - 160
2012 - N / A
2011 - N / A
Wal-Mart
2015 - N / A
2014 - 102
2013 - 100
2012 - 57
2011 - 13
IWalgreens
2015 - 8
2014 - 40
2013 - 20
2012 - 14
2011 - 7
Wendy
2015 - 33
2014 - 22
2013 - 53
2012 - 23
2011 - N / A
Wegmans
2015 - 41
Ukutya konke
2015 - 22
2014 - 49
2013 - 36
2012 - 18
2011 - N / A
Winn-Dixie
2014 - 40
2013 - 29
2012 - 3
2011 - N / A