I-Basic KPI Inkcazo
Isalathisi sokwenziwa komsebenzi sisilinganiselo esilinganiselwe inkampani esetyenziswayo ukucacisa ukuba ihambelana njani neenkqubo ezisetyenzisiweyo kunye nezicwangciso.
Oku kuthetha ukuba amashishini ahlukeneyo ahlukeneyo nee-KPIs ngokubhekiselele kwimilinganiselo yazo yokusebenza okanye izinto eziphambili. Ngexesha elifanayo, izikhombisi zivame ukulandela imigangatho ephakamileyo yoshishino.
Kukho umehluko obuqhetseba phakathi kweenkcukacha zokusebenza eziphambili kunye neemetriki zokuthengisa . Ingongoma ebalulekileyo ekufuneka uyikhumbule kukuba ii-KPIs zithengisa iimitha zamatriki kodwa akuzona zonke iimetriki zokuthengisa zi-KPIs. Ibhizinisi kufuneka liyazi indlela yokujonga ukuba yeyiphi imetriki yamashishini afanelekileyo njengempawu zokusebenza eziphambili. Ezi khonkco akufuneki ukuba ziyimali kodwa zibalulekile ekulawuleni izithuthi zolawulo. Ngaphandle kwezi zikhokelo kunye nezikhokelo ababonelela kumashishini, akunakwenzeka ukuba bakwazi ukufezekisa amandla abo.
Iimpawu ze-KPIs
- Ixabiso: Ziyakwazi ukuhanjiswa ngendlela yamanani.
- Eziyimfuneko: Zidibanisa kakuhle kunye neenkqubo zenkampani.
- I-Directional: Bayanceda ukugqiba ukuba inkampani iya kuphucula.
- Ukuthinteka: Ziyakwenza ukusetyenziswa ukwenza utshintsho olufunwayo.
Isalathisi sokwenziwa komsebenzi kufuneka sisekelwe kwidata esemthethweni kwaye inikezele umxholo obonisa iinjongo zoshishino. Kufuneka zichazwe ngendlela engaphaya kokulawulwa kwenkampani ayikwazi ukuphazamisa ukuzaliseka kwazo. Enye into ebalulekileyo kukuba i-frame frame-time is divided into key-checkpoints.
Imizekelo yeeNkcukacha zeNtsebenzo ezibalulekileyo
I-KPI yentlangano ayifani neyo njongo. Umzekelo, isikolo sinokujolisa ukuba bonke abafundi babo badlule ikhosi, kodwa basebenzise izinga lokungaphumeleli njenge-KPI ukuchonga isikhundla sayo. Ngakolunye uhlangothi, ishishini linokusebenzisa ipesenteji yengeniso efumanayo kubaxhasi ababuyelayo njengeKPI yayo.
Eminye imizekelo ye-KPIs yamashishini ibandakanya:
- Ubume bamakhasimende akhona.
- Abathengi abatsha ababafumene.
- Umthengi.
- Ukuthengiswa kwabathengi ngeenkonzo zokufumana inzuzo okanye abantu.
- Ixesha lokulinda amakhomenti amakhasimende.
- Ubungakanani bempahla yokuphuma.
Indlela yokukhetha i-KPIs
Amashishini kufuneka athathe amanyathelo ambalwa phambi kokukhetha iindlela eziphambili zokusebenza, kuquka:
- Ukuba neenkqubo ezicacileyo zoshishino .
- Ukumisela iimfuno zeenkqubo zoshishino.
- Ukuba nemilinganiselo yokulinganisa nokulinganisa kweziphumo.
- Ukuchonga ukuhluka kunye nokulungiswa kweenkqubo ukwenzela ukuhlangabezana neenjongo zabo ezifutshane.
Xa ukhetha izalathisi zokusebenza eziphambili, inkampani kufuneka iqalise ngokuqwalasela imicimbi yokulawula ekusebenziseni ishishini. Emva koko kufuneka uqwalasele kwaye uqaphele ukuba ngaba ezi zinto zinceda ekuhloleni inkqubela yeenkampani ngokuchasene nezicwangciso zayo ezichaziweyo. Ngaba nabo bavumela abo bafunda iingxelo ukuba benze iimvavanyo ezifanayo ngaphandle?
Nangona umgangatho wemigangatho yembandela, iinkampani akudingeki ukuba zikhethe ii-KPIs ezifanayo kwiontanga zabo zoshishino. Yintoni ebaluleke ngakumbi ukuba iifayile ezichaphazelekayo zisebenza njani kwishishini okanye iyunithi / isahlulo.
Ayikho inombolo ethile ye-KPIs inkampani efuna. Ngokubanzi, inani linokuba linye ukusuka kwizine ukuya kweyishumi kwiintlobo ezininzi zamashishini, kwaye kufuneka zibaluleke kakhulu kwimpumelelo kweshishini. Khumbula: Akukho nto ibalulekileyo ukuba yonke into ibalulekile. Iinkampani kufuneka ziphinde zihlolisise iinjongo kunye nezicwangciso zazo rhoqo kwaye zenze uhlengahlengiso oluyimfuneko kwiinkalo zabo zokusebenza eziphambili.
Izalathisi zentsebenzo ezibalulekileyo zibalulekile kwishishini kuba zincede zijolise kwiinjongo ezifanayo kwaye ziqinisekise ukuba ezi njongo zihlala zihambelaniswe ngaphakathi kwintlangano. Le ngqwalasela iya kunceda ibhizinisi lihlale emsebenzini kwaye lisebenze kwiiprojekthi ezinentsingiselo eziza kuncedisa ekufikeleleni iinjongo ngokukhawuleza.