Yakha iSkripthi seComputer Automated Attendant

I-Etiquette yezoBuchule beeNgqungquthela ezizenzekelayo

Ukubingelela ngekhompyutha yakho kwinkqubo yakho yefowuni yeshishini yinto yokuqala yokuthenga abathengi kunye nabahlobo bakho bezoshishino xa bebiza inkampani yakho. Kwabafowuni bokuqala , unalo ithuba elilodwa lokwenza umboniso wokuqala wokuqala, kwaye oko kuya kuba ngumlindi wakho ozenzekelayo. Kubantu ababizela inkampani yakho rhoqo, uya kufuna ukwenza inkqubo yakho yokulondoloza ngokuzenzekelayo ngendlela esebenzayo ukwenzela ukuba bangalilahli ixesha lokuphulaphula iskripthi sakho sesebenza ngokuzenzekelayo xa bebiza.

Indlela ekhawulezayo kunye elula yokuyila kunye nokurekhoda inkcazo yomgcini we-automated yefowuni yakho kubhala iskripthi kwinkqubo yokucwangcisa igama. Khetha umntu ukurekhoda iskripthi esinomlomo onobungane, unokuthetha ngaphandle kokubetha okanye ukungazithethi kwaye angachaza aze achaze igama ngalinye aze abize ngokucacileyo.

Umlindi ozenzekelayo

Inxalenye yokuqala yeskripthi iya kubakho ukubulisa. Leli thuba lokubonisa inkampani yakho kubakho abafowni kwaye bawamkele ngenyameko kwinkampani yakho.

Umlindi ozenzekelayo Ukubulisa

• Qalisa ngokuxabisa ikhwelo okanye ishishini labo
• Qhubeka udibanisa mfutshane ukuze abafowuni ababuyisayo bangalibaziseki rhoqo xa bebiza
• Sebenzisa umgca wethegi, inkcazo yeenkampani kunye negama lewebhusayithi, okanye zombini ukuba unayo.

Umlindi ozenzekelayo

• Ungasebenzisi izivakalisi ezingaphezu kweebini okanye ezintathu ukubulisa abafowuni
• Musa ukukhuthaza iwebhusayithi yakho ukuba ingenanto inanini yokunikela kubaxumi bakho

• Musa ukwenza isalathisi okanye umgca wetekisi ukuze ugcwalise ukubingelela.

Izinketho eziKhuselekileyo

Inxalenye ebalulekileyo yesikhombisi esisebenza ngokuzenzekelayo ibonisa iinketho abafowuni bakho kufuneka bakhethe ukuba bafike kumntu abafuna ukuthetha nabo. Kukho ezimbini iintlobo zabafowni: (1) abantu abangaqhelekanga kwinkampani yakho kwaye baya kufuna isikhokelo kunye (2) nabafowni ababazi kakuhle abo bafuna ukuthetha nabo nokwazi ukunyusa kwabo.

Okukhethiweyo Okukhethwa Kwamajoni Oku

• Sebenzisa okukhethwa ngokuqhelekileyo. Umzekelo, "Cinezela u-Zero kwiReceiver," "Cinezela iqhosha lepounds ukubuyela kwimenyu yangaphambili."
• Nceda utshele abafowuni ngokukhawuleza xa banako ukudayela ukwandiswa kweqela labo ukuba sele beyazi.
• Vumela abafowuni bakho bazi ngaphambili xa ukhetho lwe menu lutshintshile kutshanje. Susa eso saziso emva kweiveki ezintathu.
• Yenza okukhethwa kukho kuqala kuqala.
• Nika inkcazo yenketho ngaphambi kokuba unike inombolo yenketho. Umzekelo, "Ukuxhaswa kwabathengi, cinezela '5'.
• Khangela amaxwebhu akho ekhompyutheni yeenombolo zokukhetha ezikhethiweyo. (umzekelo, zonke izongezo ziqala ngenani "8" kwaye ngoko "8" ayikwazi ukusetyenziswa njengendlela yokukhetha imenyu).

Okukhethiweyo kweeNcedisi zokuGcina

• Musa ukuthi "Nceda" ngaphambi kokuba unikeze nganye inketho (umzekelo, "Nceda ucinezela u-1 ukuya ... Nceda ucinezela u-2 ukuya ... Nceda ucinezele u-3 ukuya ..." njl.)
• Ungaboni ngaphezu kweendlela ezintandathu. Ukuba unamathuba angaphezulu kweesithandathu, yenza isakhiwo semenyu emithathu. Umzekelo, "Ukuthengiswa kunye nenketho yenkonzo, cinezela 5."
• Ungacingi ukuba wonke umntu unomnxeba we-touchtone. Ukuba ukhetho lwemenyu alukhethiweyo phakathi kwemizuzwana emithathu yokuphela kokubulisa, qhagamshela umnxebi kumkeli wokumkela.

Iimviwo zeStrat

• Ndiyabonga ngokubiza i-Operations Tech Inkampani, apho "iTeknoloji kunye nezoshishino zihlangene." Ukuba uyayazi ukwandiswa kweqela lakho, ungayishayela nayiphi na ixesha. Ngaphandle koko, ukhethe kwenye yezinto ezilandelayo. NgeNkonzo yoMthengi, cinezela '1'. Kwi-Technical Support, cinezela '2'. Ngeeyure zoshishino zethu eziqhelekileyo, cinezela '3'. Ukuphendula, cindezela '4'. Ukuthengwa, cinezela '5'. Ukufumana indawo kufuphi nawe, cinezela '6'. Ngaphandle koko, cinezela '0' kumntu owamkelayo okanye uhlale kumgca kwaye umntu uya kuncedisa kungekudala.
• Wamkelekile kwi-Operations Tech Inkampani. Ukujonga imeko yakho ye-akhawunti, tyelela kwiwebhu. Ukuba uyayazi ukunweba komntu, ungayirhayela nayiphi na ixesha. Kwi-directory yenkampani, cinezela '1'. Ukuba uyayazi ukunweba komntu, ungayirhayela nayiphi na ixesha. Kwi-directory yenkampani, cinezela '1'. Kwi-Technical Support, cinezela '2'. NgeNkonzo yoMthengi, cinezela '3'. Ukuthengisa nokuthengisa, cinezela '4'. Ukuba ungathanda ukuthetha nommkeli, cinezela '0' okanye uhlale kumgca kwaye omnye wabasebenzi bethu abanobubele uya kukuncedisa. Ndiyabonga ngokubiza i-Operations Tech Inkampani, apho "iTeknoloji kunye nezoshishino zihlangene."

Iiyure emva kweeveki, iVeki yeVeki kunye noKhuseleko lweHlolide kwiMvume yokuThumela

Ukuba ishishini lakho livale emva kwexesha elithile okanye ngeempelaveki kwaye akukho bani ukuphendula okanye ukuncedisa abafowni bakho, ukudala ukubingelela kwesikhonti esisebenza emva kweeyure. Tshela abafowuni bakho phambili ukuba ibhizinisi livaliwe kwaye ubacele ukuba babuyele ekupheleni. Kwakhona, faka iiyure eziqhelekileyo zokusebenza.

Isampula esenziwe ngokuzenzekelayo IsiGqeba emva kweeyure / i-Weekend Script

• Ndiyabonga ngokubiza i-Operations Tech Inkampani. Ngoku sivaliwe. Sivulekile ukususela ngo-9 ekuseni ukuya ku-10 ntambama ngoMsombuluko ukuya kuLwesihlanu, kwaye ngo-10 ekuseni ukuya ngoMgqibelo, kwi-Central Standard Time. Ukuba uyayazi ukwandiswa kweqela lakho, ungayishayela nayiphi na ixesha. Ngaphandle koko, nceda ubuyele emva kwexesha eliqhelekileyo loshishino ukuze sikuncede. Ndiyabonga ngokubiza i-Operations Tech Inkampani, apho "iTeknoloji kunye nezoshishino zihlangene." Sala kakuhle.
• Ndiyabonga ngokubiza i-Operations Tech Inkampani. Ngoku sivaliwe. Ukuba le yimeko engxamisekileyo, nceda ufonele umnxeba wethu wenkonzo yokuphendula kwi-585-555-1234. Ukuba uyayazi ukwandiswa kweqela lakho, ungayishayela nayiphi na ixesha. Ukuba unayo i-akhawunti kunye nathi, ungakhangela imeko yakho iiyure ezingama-24 ngosuku iintsuku ezingama-7 ngeveki kwi-www.operationstech.about.com. Iiyure zethu eziqhelekileyo zoshishino zivela ngo-9 ukuya ku-5: 00 ngoMsombuluko ukuya ngoLwesihlanu, kwaye ngo-10 ekuseni ukuya ngoMgqibelo, kwi-Central Standard Time. Ngaphandle koko, nceda ubuyele emva kwexesha eliqhelekileyo loshishino ukuze sikuncede. Ndiyabonga ngokubiza i-Operations Tech Inkampani, apho "iTeknoloji kunye nezoshishino zihlangene." Ukuphinda lo myalezo, cinezela ikhi yepound. {Ikhefu lesibini elinesibini} I-Goodbye.

Isibhengezo esisiSebenzisiweyo sonyaka

Ukukhuthaza iinkcukacha zeenkampani zakho zonyaka okanye nje ukwandisa ukubingelela kwexesha elikhethekileyo kubo bonke abafowunela, ungafuna ukuncokola umlindi wakho wesikhombisi ngexesha elilinganiselwe. Sebenzisa oku okufutshane kwaye kuphela xa kubonisa umoya wenkampani yakho. Ngokomzekelo, isibingelelo seeholide esithile sonyaka esinqwenela ukuba abafowuni bakho bavuyiswe kwaye baphumelele kuNyaka omtsha bekungeke kulungele igosa leqokelela.

• Ufikelele kwiNkampani ye-Operations Tech. Ukusuka "kwintsapho yethu" kwi "intsapho yakho," sinqwenela ukukunqwenela ixesha lokuzonwabisa leNtshonalanga. Ukuba uyazi ukunweba kwenkampani yakho, unakho ...
• Ndiyabonga ngokubiza i-Operations Tech Inkampani. Buza impendulo yakho yenkonzo yabathengi malunga ne-4 kaJulayi izaphulelo kuzo zonke iinkonzo zokutshintshwa. Ukuba uyazi ukunweba kwenkampani yakho, unakho ...

Ukuphendula nokuvavanya

Ngaphambi kokuba urekhode iskripthi sakho se-automated script, yiba nomntu okhethile ukuba uyifunde ukuyilungisa ngokuphindaphindiweyo phambi kwakho. Sebenzisa oku kukubhala kakuhle nokunyusa. Emva kokubhalwa kwambuliso entsha, fowunela inkqubo yakho yefowuni ngokukhawuleza ukukhangela ukurekhoda kwephutha kwaye uqinisekise ukuba zonke iinketho zivakalisa umsebenzi njengoko zenzelwe.