Indlela obingelela ngayo umthengi kwifowuni ibalulekile kwishishini lakho
Iinkqubo zefowuni ezicwangcisiweyo zanokwenza izinto zibe lula kumashishini aneendleko eziphezulu zee-call, kodwa ezo zixhobo zihlala ziphazamisayo kubafowni abafuna nje ukuthetha nomntu.
Xa abathengi ekugqibeleni bafikelela ilungu labasebenzi bakho, kubalulekile ukuba umntu ophendula ifowuni uyabamba abafowuni ngokufanelekileyo. Ukubeka nje: baphathe abafowuni ngendlela oya kufuna ukuphathwa ngayo kwifowuni.
Ngezantsi ezinye iingongoma eziphambili eziza kulandelwa xa uqhuba ukusebenzisana kweefowuni eziza kukunceda kunye nabasebenzi bakho ukudala inkcubeko yeshishini kwinkampani yakho.
01 - Ukufowunelwa kweefowuni
02 - Ukubeka umnxebi kwi-Hold
Xa umnxebi efakwe kubamba, umzuzu ubonakala ngathi unaphakade, kungakhathaliseki ukuba umculo wakho unomculo obumnandi. Zama ukulinda ikhefu kwingxoxo ngaphambi kokuba utshele abafowuni ukuba ubambelele-oko kukuthi, thintela ukuphazamisa abafonisi ukuba kunokwenzeka. Qinisekisa ukuba baqonda ukuba kutheni ubamba, kwaye uthembeke ukuba ungathatha ixesha elingakanani. Ukuxolisa ngenxa yokuphazamiseka, kwaye xa bengenakukwazi ukubamba, kukulungele ukuba ubabize kwakhona kunokubacela ukuba bakubizele. Zama uvelwano kumnxebi wakho; akukho mntu uthanda ukumbamba, ngoko-ke ube nenhlonipho njengoko imeko ivumela.
03 - Ukuvala ifowuni
Kukho izizathu ezininzi ongadinga ukuphelisa umnxeba phambi kokuba umnxebi ulungele. Ukuba umnxebi uhlambalaza okanye usebenzisa ulwimi olubi okanye olusongelayo, awudingi ukunyamezela ukuziphatha okunjalo. Batshele ukuba uphelisa umnxeba ngenxa yolwimi lwabo oluhlaselayo, kodwa ungabandakanyi ukuhlambalaza okanye ukubuyela emva. Qinisekisa ukubika ezo zixhobo kumphathi wakho.
Ukuba ufuna ukuphelisa umnxeba ngenxa yokuba umnxebi uhlala ede kakhulu (edla njalo), linda ikhefu uze uzame ukuqeda izinto ngokuzithoba. Ungatsho into enjengaleyo, "Kuye kukuthabatha ukuthetha nawe, kodwa kufuneka ndiyithathe enye ifowuni ngoku." Buza ukuba umnxebi unemibuzo embi ngaphambi kokumvumela umntu ukuba ahambe, kodwa kucacise ukuba uvala umnxeba.
04 - Ukudala iMeyili yeeNdwendwe zeLizwi
Ukubingelela nge-voicemail isitatimenti sokuba ungubani kunye nokuba yintoni inkampani yakho ixabisa ngayo. Ukubulisa okufutshane kunye nokukhawuleza kwezwi kungabonakali okokuqala, kwaye ukubingelela kwexesha elide, ukukhwabanisa kubangelwa ngabafoneli. Zama ukuya kwindawo ngokufanelekileyo: sitsho ukuthi ungubani, igama lenkampani, kwaye kutheni ungeke ukwazi ukuphendula ifowuni (ngaphandle kweofisi, kwenye ifowuni, kude ixesha elide). Awudingi ukubonelela ngeenkcukacha ezininzi-nje ngokwaneleyo ukwenzela ukuba umnxeba uyazi ukuba uye wavakala kwaye uya kubuyisa umnxeba.
05 - Ukubhala iSkripthi soMlindi ozenzekelayo
Into yokuqala into yokuba abathengi bakho kunye nabahlobo bezoshishino beva xa bebiza inkampani yakho kuba yinkonzo yakho ye-automated system. Nika okukhethwa kukho okubhaliweyo ngokucinga ukuba umnxeba wakho akaqhelani nenkampani kwaye ufuna izikhokelo. Qinisekisa ukuba abafowni bayazi ukuba ukuba banokongezwa ngokuthe ngqo kumntu othile, bangafikelela kumntu ngokuthe ngantoni na.
Kuzo zonke ezinye iifowuni, zama ukusebenzisa amaninzi aqhelekileyo kwandiso ngalinye ("Cinezela i-zero kummkeli," umzekelo). Chaza isebe ngaphambi kokunika inombolo-umzekelo, "Ukuxhaswa kwamakhasimende, cinezela 5."
06 - Ukubhalwa kweSkripthi esilungelelweyo sokuGcina iiHora okanye ukuVala ukuShishino
Ukuba ishishini lakho livale emva kwexesha elithile okanye ngeveki zeeveki kwaye akukho namnye ufumanekayo ukuphendula okanye ukuncedisa abafowuni, ukudala ukubingelela kwesikhonti esisebenza emva kweeyure. Tshela abafowuni bakho phambili ukuba ibhizinisi livaliwe, kwaye ekugqibeleni, bacele ukuba babuyele. Khumbula ukuquka iiyure eziqhelekileyo zokusebenza.
07 - Ukushiya umyalezo weFowuni yoMsebenzi
I-voicemail ibe yinto eqhelekileyo yenkqubo nganye yefowuni, kunye nokwazi ukushiya umyalezo wefowuni ye-voicemail-ngaphezu kwendlela yokuphendula enye-ibonakalisa ngokuqinisekileyo kwinkampani yakho. Bonke abasebenzi abasebenzisa ifowuni njengenxalenye yomsebenzi wabo kufuneka bazi ukushiya umyalezo wefowuni .