Ngaba kusenokwenzeka ukudibanisa eBay ngqo?
Ewe kunye no. Ngelishwa, i- eBay ibe yinto yokubambisa abantu abaninzi, njengoko kubonakaliswa yimiphumo yophando "xhumana no-eBay," "biza i-eBay," "thetha nge-eBay," okanye amagama afanayo.
Iimviwo, izithuba zeblogi, kunye neewebhusayithi ezinika ulwazi oluqhagamshelana nazo zonke zinika iimpendulo ezahlukileyo, kwaye ezininzi zazo ziphosakeleyo.
Oku kubonisa izinga apho i-eBay iqhubekele ukutshintsha izithuba zentsebenzo yenkonzo kwiminyaka emininzi edlulileyo. Ngokukhawuleza ukuba nayiphi na enye indlela yokuqhagamshelana ne-eBay iqalisa ukusebenzisa ii-eBay abathengi, i-eBay ivala i-venue (mhlawumbi ngenxa yokuba ayifuni ukujongana nevolumu) kwaye ivule ngomnye into engazi mntu. Geza, susela, phinda.
Iinkqubo zoqha ga mshelwano
Yintoni ecacileyo kukuba ezinye zeendlela "zakudala" zokuqhagamshelana ne-eBay eza zingcwatyelwa ngokuthe ngcembe kwaye zijule kumaphepha e-eBay ziye zavalwa kwisiza esikhulu se-US (eBay.com):
- Hlala ingxoxo: Hayi. Inkqubo yokuxoxwa kwe-eBay ephilayo eqaliswe ngokubeka indawo ebonakalayo kuyo yonke i-eBay ikhasi. Emva koko iingqungquthela kuyo zangcwatywa kumakhasi ancedisayo. Emva koko zonke izikhombisi zisuswe, kodwa enye iqhagamshelo yengxoxo ephilayo yaqhubeka isasazeka. Ngokusemthethweni, ingxoxo ephilayo ye-eBay idinga ixesha elide.
- I-imeyile ngqo: Hayi. Kude kusekho iintsuku xa ungathumelela i-imeyile kwi-akhawunti yakho kwi-akhawunti yakho ye-imeyile usebenzisa iidilesi ezilula ezifana ne "safeharbor@ebay.com" ukuze ufumane impendulo yangempela yabantu. Musa ukuzama.
- Ubumbano kwiindawo zamazwe ngamazwe: Aphelile. Ezinye iisayithi zamazwe ngamazwe zinaloo maqhagamshelwano okanye iinketho; abanye a ba Nangona i-eBay ilawula ubuninzi beenkxaso zabaxhasi bamazwe ngamazwe kwiindawo ezifanayo njengoko inkxaso yase-United States, amanxusa abancedisa abasebenzisi bamazwe ngamazwe ngokubanzi baya kubonisa ukuba abanakho ukufikelela kwiakhawunti yase-US kwinkqubo yabo.
Uncedo oluzenzekelayo
Inkqubo yewebhu ebandakanyekayo yinto ekhuthazwa yi-eBay. Ukuyisebenzisa, nqakraza "Unxibelelwano lwabaThengi" kwikhonkco kwiphepha leBay. Ukuqakraza kuzokukuhambisa kwikhasi lokuxhaswa kwabathengi kwi-intanethi, apho ungakhetha khona "iThawulwano lwe-eBay" ithebhu kwaye ufikelele kwisixhobo esizenzekelayo esilungisa imibuzo yamakhasimende kwaye unikezela izikhonkwane kwezinye izixhobo okanye ulwazi oluthe luchotho oluxhomekeke kwingcaciso enikezelwa ngumthengi.
Ngokucacileyo, i-eBay izame ukwenza kube nzima nakakhulu ukufikelela kubo, ukufuna ukuphoqelela abathengi kunye nabathengisi ukuba bathembele ngakumbi nangaphezulu kwi-self-help kunye neenkqubo zabo ezizenzekelayo-inkqubo yokuzenzekelayo engenako ukubonelela ngoncedo oluthile kunye nangoko . Kodwa unako ukufikelela kumntu kwi-eBay ukuba unomonde kwaye uzimisele ukuguquguquka ngendlela yokudibanisa.
Iingcebiso zokuzama ukufikelela eBay ngqo
Kukho iindlela ezimbini ezikhoyo ezisele ezama ukuzama ukufikelela kwi-eBay ngqo:
- Nge-imeyile kwifom yewebhu (kwiimeko ezingaqhelekanga). Ukuthumela inkxaso ye-eBay kumakhasimende ngokukhawuleza, zama lewebhu ifom yeBay. Kuya kucela ukuba ungene ngemvume (kwaye unokukunika impazamo xa sele ungene ngemvume xa uvula isixhobo, ngoko unokwenza ungene ngemvume ngaphambi kokuba wenze njalo, ungene ngemvume kwakhona ngendlela eya kwisixhobo), kwaye Uya kukunika ifom yewebhu efikelela ebhokisini ye-imeyile ngaphakathi kwisebe lexhasi le-eBay. Ngelishwa, i-eBay isiqalile ukungahoywa okanye ukubonelela ngeempendulo ezikhuselekileyo ezibhekiselele kwizixhobo zazo ezizenzekelayo ngokuphendula kwi-imeyile ethunyelwe ngale ndlela, ngoko ke amathuba akho okufumana uncedo nge-imeyli ayancipha nsuku zonke. Akucaci ukuba ixesha eli liza kuhlala liphilile.
- Ngomnxeba. Ukuba awukho umxhasi wenkxaso yabathengi befowuni, unokwenza ukuba ufanele ulungele amazinyo akho kwaye ufake ifowuni nangona uzama ukufikelela eBay. Nangona uxubano lwengxoxo luhlala kunye nezixhumanisi ze-imeyile ezisetyenziselwa ukusasazeka kwi-automated system, ngoku zonke iinketho zikhomba ezinye izixhobo okanye ikhonkco enika inombolo yefoni ye-eBay kunye nekhonkco. Sebenzisa ezi zinto kwaye uya kukwazi ukuthetha nomntu malunga nomcimbi wakho.
Ukuba i-automated system ayikunikezeli umnxeba othi "Call Us" malunga nomba oyikhethile, vele u tyelele umnxibelelwano we- eBay kwaye ukhethe enye into ngaphandle kwexesha; Uninzi lwabo ngoku lukhokelela kwikhonkco elithi "Call Us". Nangona kungekho siqinisekiso sokuthi i-eBay agents ziza kunceda kakhulu ukujongana nombandela wakho xa ubiza malunga nomcimbi ohlukile kunokuba babelindele, ubuncinane uya kufumana ukwaneliseka ukwabelana ngokudakumba kwakho (okanye umsindo) umntu ophilayo.
Yenza uphando lweGoogle kwaye uza kufumana amaninzi amaninzi ahlakazeke kwiwebhu kwi-eBay. Eminye yazo ilungile; ininzi yazo ishintshiwe. Ukuzama kwabo ngabanye kunye nesayithi-site kuyindlela enhle yokuchitha inemikhosi kunye nemininzi yemizuzu-kwaye ungasenakufumana mntu.
Ezinye iindlela zokuqhagamshelana eBay
Imiba emininzi, ukuqhagamshelana ne-eBay ngokuthe ngqo akunakunceda kakhulu. Nangona i-eBay yenza konke okusemandleni okushiya umphakathi wase-eBay, i-eBay yoluntu ihlala isomelele kwaye kwiimeko ezininzi, unokufumana iimpendulo ezifanelekileyo ngokubuza:
- kwiibhodi zeengxoxo zeBay. Ukuba umbuzo wakho uluhlu olukhethekileyo okanye ummandla othile, mhlawumbi unokufumana uncedo olufanelekileyo okanye iimpendulo ezivela kubantu abaye baqonda ngaphezu kwabameli beenkonzo zabathengi ngokuthumela kwiibhodi zeengxoxo ze-eBay.
- eBay Centre Resolution. Oku kuhamba ngokuphindwe kabini kwiziko leempendulo ye-eBay, ngokuyisiseko kwinkqubo yeenkonzo zekhasimende le-eBay, enikwe ngabantu baseBay kunye nabasebenzi abambalwa be-eBay abangena kunye nokuthumela yonke into ngoku. Iziko leempendulo lilula ukuyisebenzisa kwaye ezininzi, amaninzi amaninzi kuncedo kwiimeko ezininzi kuneenkonzo zabathengi eBay.
I-eBay kunye ne-PayPal Iinkcukacha zoNxibelelwano
Nangona ukuzama-zonke-ze-fowuni-iinombolo-ofumanisa indlela yokuqhagamshelana ne-eBay yindlela ede, eyinqabileyo yokuhamba, olunye uluhlu olude kakhulu lweenkcukacha zoqhagamshelwano kwi-eBay lufumaneka kwi-Consumerist. Nangona ulwazi lufakwe kwiiminyaka emininzi edlulileyo kwaye luphela uxanduva lwaBathengi, kukho ubuncinane okukhethwa kukho ukugcina udayela (kunokuba ukhangele iGoogle) kwiiyure ezimbalwa.